Member Service Center Representative I

The Member Service Center Representative I serves as the primary point of contact for members across virtual and digital service channels, delivering exceptional service experiences through every interaction. This role provides consultative, relationship-focused service by actively listening to member needs, resolving inquiries efficiently, and educating members on products and digital solutions to support financial well-being. The position builds trust, deepens member relationships, and supports members in achieving financial success through professionalism, empathy, and sound judgment.