Universal Member Service Representative I

The Universal Member Service Representative I serves as a key member of the branch team, driving a service-driven, hospitality-focused member experience within the branch network. This role proactively engages new and existing members to build meaningful, consultative relationships, explore financial needs, and provide solutions-oriented support to help members achieve their financial goals. By balancing exceptional service delivery, operational accuracy, and readiness, the Universal MSR I helps create trust, strengthen relationships, and ensures members receive consistent, high-quality experience across all interaction channels.