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Member Service Coordinator at Cottingham & Butler - ApplyBlast

Member Service Coordinator

Cottingham & Butler

1 year ago

3.3 on Glassdoor

Davenport, Iowa, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Member Service Coordinator serves as a trusted resource for members navigating employer benefits, helping them understand coverage, resolve issues, and connect with necessary care and resources. This role also supports participants in company wellness programs by answering questions and assisting with program-related needs. The position requires strong customer service skills and a high-touch, supportive approach to ensure a seamless experience for all members.

Responsibilities

Guide individuals through benefit questions and resolve coverage issues
Support participants throughout company wellness programs
Deliver high-touch supportive service via phone, email, and chat

Skills

About Cottingham & Butler

cottinghambutler.com

Headquarters

Dubuque, Iowa, United States

Company Size

1001-5000 employees

Founded

1887

View Profile

Cottingham & Butler is an insurance brokerage and consulting firm providing business insurance, employee benefits, risk management, and wealth management services to organizations and individuals.