Member Services Advocate - Bilingual
S C A N(1 month ago)
About this role
The Concierge Advocate is a bilingual (Cantonese or Mandarin) member-facing role at SCAN, a nonprofit health plan serving older adults. The position is part of the customer service/contact center and supports SCAN’s mission to improve care and independence for members. It focuses on maintaining relationships with members and coordinating with internal and external partners to support member needs.
Required Skills
- Cantonese
- Mandarin
- Call Center
- Customer Service
- Critical Thinking
- Problem Solving
- Multitasking
- Communication
- Time Management
- HIPAA Compliance
+2 more
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