Member Services Senior Associate

Maven Clinic(14 days ago)

RemoteFull TimeSenior$68,000 - $80,000Member Services

About this role

Maven Clinic is a virtual healthcare platform for women and families offering clinical, emotional, and financial support across fertility, maternity, pediatrics, and midlife. The Member Services Senior Associate will be part of the Member Services team supporting members across benefits, fertility programs, and payment workflows in a remote, shift-based role.

View Original Listing

Required Skills

Benefits Navigation
Claims Processing
Reimbursements
Payment Processing
Customer Support
Multi-System Navigation
Escalation Management
Documentation
Empathy
Written Communication

+4 more

Qualifications

Bachelor’s Degree

About Maven Clinic

mavenclinic.com

Maven Clinic is a virtual-first women’s and family health company that partners with employers to deliver comprehensive reproductive and family care as an employee benefit. It helps companies retain diverse talent, improve health outcomes, and reduce maternity and fertility costs by supporting every path to parenthood—pregnancy, fertility and egg freezing, adoption, surrogacy, infant care, breastmilk shipping, and manager training. Maven combines clinical specialists, care navigation, and benefits integration to provide coordinated telehealth and support across the family-building journey. Employers adopt Maven to boost retention, employee wellbeing, and manage related healthcare spend.