Support Agent
Scale AI(22 days ago)
About this role
The Tier 0 Support Agent is a contract contributor support role at Scale that independently handles a range of contributor inquiries and ramps to Tier 1 readiness within the first weeks. The role works cross-functionally to ensure accurate, timely support, helps improve workflows and documentation, and operates autonomously in a fast-paced environment. This engagement is an estimated six-month independent contractor term with possible continued engagement or conversion based on performance.
Required Skills
- Customer Support
- Email Support
- Chat Support
- Written Communication
- Verbal Communication
- Empathy
- Documentation
- Escalation
- Investigation
- Zendesk
+4 more
About Scale AI
scale.comScale AI is a data platform that accelerates the development of production-grade AI by delivering high-quality training data and annotation services. It offers APIs, labeling tools, and data-management workflows—combining human-in-the-loop annotation, ML-assisted automation, quality assurance, and dataset versioning—to support applications like self-driving cars, mapping, robotics, AR/VR, and enterprise ML. Scale’s tooling and services produce reliable labeled datasets, synthetic data, and evaluation assets so teams can train and iterate models faster. The company is widely used by leading technology and government organizations as a turnkey partner for building and maintaining training data at scale.