Support Agent

Scale AI

2 months ago

Remote

Contract

Medior

1 applicant

View Job Listing

Apply to 100+ jobs

About this role

The Tier 0 Support Agent is a contract contributor support role at Scale that independently handles a range of contributor inquiries and ramps to Tier 1 readiness within the first weeks. The role works cross-functionally to ensure accurate, timely support, helps improve workflows and documentation, and operates autonomously in a fast-paced environment. This engagement is an estimated six-month independent contractor term with possible continued engagement or conversion based on performance.

Skills

About Scale AI

scale.com

Scale AI is a data platform that accelerates the development of production-grade AI by delivering high-quality training data and annotation services. It offers APIs, labeling tools, and data-management workflows—combining human-in-the-loop annotation, ML-assisted automation, quality assurance, and dataset versioning—to support applications like self-driving cars, mapping, robotics, AR/VR, and enterprise ML. Scale’s tooling and services produce reliable labeled datasets, synthetic data, and evaluation assets so teams can train and iterate models faster. The company is widely used by leading technology and government organizations as a turnkey partner for building and maintaining training data at scale.