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Member Success Representative at SPINS - ApplyBlast

Member Success Representative

SPINS

1 month ago

3.5 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Member Success Representative serves as the primary point of contact for SPINS IX ONE members, guiding them through platform adoption, onboarding, and ongoing support to ensure they derive maximum value from their membership. This relationship-focused role involves managing member inquiries, resolving account and billing issues, and coordinating with internal teams to drive timely resolutions. The position requires strong communication and problem-solving skills to handle renewals, retention efforts, and sensitive conversations while maintaining accurate CRM documentation.

Responsibilities

Manage member cases from initial outreach through resolution using CRM platform
Guide new members through onboarding and educate them on platform resources
Support membership renewals and resolve account billing questions

Skills

About SPINS

spins.com

Headquarters

Chicago, Illinois, United States

Company Size

201-500 employees

Founded

1995

View Profile

Spins is a retail data and analytics firm focused on the health-and-wellness, natural, organic, and specialty CPG channels. It delivers syndicated and custom product intelligence, consumer insights, and analytics tools that help brands and retailers optimize assortment, merchandising, pricing, and innovation. Spins combines POS, e-commerce and panel data to surface category performance, trends, and shopper behavior across channels. Its customers—CPG manufacturers, retailers and health-focused organizations—use its insights to guide product launches, category strategy, and go-to-market decisions.