Member Support Representative II - Verifications
ID.me(25 days ago)
About this role
The Member Support Representative II - Verifications at ID.me helps maintain the integrity and security of the company’s member identity verification processes. This full-time role is onsite at ID.me’s McLean, VA headquarters and requires candidates to pass a criminal and credit background check. The position supports the contact center and contributes to improving verification procedures and member experience.
Required Skills
- Inbound Video
- Identity Verification
- Documentation Validation
- Customer Support
- Account Recovery
- Coaching
- Quality Assurance
- Policy Compliance
- Communication
- Conflict De-escalation
+9 more
Qualifications
- High School Diploma or Equivalent
About ID.me
id.meID.me is a digital identity and authentication provider that enables people to verify their identity online to access government benefits, healthcare, financial services, and member discounts. It offers identity proofing, multifactor authentication, biometric verification, and eligibility/credential checks via APIs, SDKs, and consumer-facing apps to support KYC and secure sign‑on. ID.me works with federal and state agencies, healthcare and financial institutions, and retailers to reduce fraud, streamline enrollment, and speed benefit delivery. The company emphasizes security, privacy, and regulatory compliance (e.g., NIST standards and SOC 2) as part of its trust framework.
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