Member Support Specialist

WellTheory is seeking a Member Support Specialist to serve as the primary point of contact for members navigating chronic autoimmune conditions, addressing inquiries via email, live chat, and phone. The role involves managing end-to-end member issues related to eligibility, billing, and technical support while ensuring high satisfaction and compliance with privacy standards. This position requires collaborating with internal teams to resolve complex issues and contributing to the improvement of support processes and resources.