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Customer Success at Jobgether - ApplyBlast

Customer Success

Jobgether

26 days ago

Remote

Full Time

Junior

0 applicants

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About this role

This role involves managing a high-volume support queue and responding to member inquiries via email, live chat, and phone to resolve issues related to eligibility, billing, and technical troubleshooting. The position requires owning member issues end-to-end, collaborating with internal teams, and utilizing AI-powered tools to enhance support efficiency while maintaining HIPAA compliance. The ideal candidate will have experience in customer-facing support environments and a genuine interest in improving the healthcare experience for members navigating chronic conditions.

Responsibilities

Respond to member inquiries via email, chat, and phone
Manage high-volume support queue and ensure resolution
Coordinate with internal teams to resolve complex issues

Skills

About Jobgether

jobgether.com

Headquarters

Brussels, Belgium

Company Size

11-50 employees

Founded

2020

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Jobgether is a remote job platform and career tool designed specifically for senior professionals with 10+ years of experience. It uses AI-powered matching to surface relevant remote and flexible roles, providing match scores, CV review, LinkedIn optimization, and one-click auto-apply. The platform also offers networking guidance and career coaching to help experienced professionals improve their positioning and land the right opportunities faster.