Member Support Team Lead
Landing
About this role
A Team Lead at Landing is responsible for overseeing the Member Support team’s daily operations, ensuring exceptional service, and fostering a culture of excellence. The role involves resolving escalations, coaching agents, managing member interactions, and handling special projects to improve team performance.
Skills
About Landing
hellolanding.comLanding is a hospitality brand that rents fully furnished apartments for short and monthly stays across 250+ U.S. cities. Its apartments feature full kitchens, premium amenities, and 24/7 support, positioned as comfortable, move-in‑ready alternatives to hotels or traditional leases. Landing emphasizes flexible booking and consistent, vetted units to serve travelers, relocating professionals, and companies needing temporary housing.
About Landing
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Landing.
Salary
$78k – $104k
per year