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Collections Team Lead at TrueML - ApplyBlast

Collections Team Lead

TrueML

3 months ago

Lenexa, Kansas, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Collections Team Lead will oversee a call center team, driving performance, ensuring compliance, and handling escalations while fostering a positive culture. This role focuses on coaching agents, managing daily operations, and optimizing strategies based on data insights.

Responsibilities

Lead and mentor collections team to achieve performance targets
Manage daily operations and adjust staffing to maximize contact rates
Ensure compliance with FDCPA, Reg F, UDAAP and internal policies

Skills

About TrueML

trueml.co

Company Size

51-200 employees

View Profile

TrueML is a financial technology company that provides consumer lending, debt collection, and payment solutions, using machine learning and data-driven analytics to improve credit and recovery outcomes. It appears to serve lenders and consumers through products focused on loan servicing, collections, and repayment.