Merchant Experience Lead - GM
Paytm Payments Services(1 month ago)
About this role
The Merchant Experience Lead – EDC (Mid-Market Channel) at Paytm is responsible for driving the end-to-end experience of mid-market EDC merchants across their lifecycle. The role emphasizes increasing active merchants, reducing churn, and boosting GMV contributions from retained merchants. It involves leading cross-functional collaboration with helpdesk, service, product, and operations teams to resolve pain points and optimize processes. The position is based in Noida, Uttar Pradesh within India’s leading mobile payments and financial services ecosystem.
Required Skills
- Merchant Experience
- Churn Reduction
- Retention Strategy
- Cohort Analysis
- Helpdesk Operations
- Service Operations
- SOP Design
- Process Improvement
- Operational Excellence
- Data Analytics
+11 more
About Paytm Payments Services
paytmpayments.comPPSL (Payment Processing Solutions Limited) is a payment gateway and digital payments provider that helps merchants accept and manage online transactions. Its product suite includes a payment gateway, payment links, UPI, token gateway, dynamic QR, subscriptions, instant refunds and bank offers/EMI to support e‑commerce, retail and enterprise needs. PPSL focuses on seamless integrations and secure token‑based processing to simplify recurring billing, refunds and settlement workflows. Businesses use PPSL for end‑to‑end payment processing with support for local digital payment methods.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Paytm Payments Services
Similar Jobs
Admin & Operations - Internship
Paytm(1 month ago)
Team lead - Customer Acquisition - Krishna
Paytm(1 month ago)
Android Engineer -Software Engineer (Nayara)
Paytm(26 days ago)
Customer Support Agent
Paytm(2 years ago)
Team lead - Customer Acquisition - Chittor
Paytm(1 month ago)
Intern - HR Operations
Paytm(1 month ago)