Customer Support Agent

Paytm(2 years ago)

Noida, Uttar PradeshOnsiteFull TimeJunior$41,018 - $55,799 (estimated)Customer Support

About this role

This role is part of Paytm's CST team, which supports customer and merchant onboarding and overall experience on the Paytm platform. The position focuses on handling concerns and complaints from customers and merchants and ensuring timely closure within defined turnaround times. It is based in Noida, Uttar Pradesh, and contributes to maintaining Paytm’s service quality and brand consistency across its communication. The role supports Paytm’s broader mission of bringing more Indians into the mainstream economy through technology-driven financial services.

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Required Skills

Customer Support
Query Resolution
Call Handling
Chat Support
Campaign Management
Brand Consistency
Copy Review
Target Achievement
Multi Tasking
Problem Solving

+2 more

Qualifications

Any Graduate

About Paytm

paytm.com

Paytm is an Indian digital payments and financial services platform that enables fast, secure UPI transfers, mobile recharges, bill and utility payments, and everyday merchant transactions. Beyond its consumer wallet and apps, it provides Paytm Payments Bank, QR and point-of-sale solutions for merchants, plus APIs and tools for businesses. The company also offers a range of financial products including lending, insurance, and investment services, positioning itself as an integrated fintech ecosystem across India.

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