Customer Support Agent
Paytm
About this role
This role is part of Paytm's CST team, which supports customer and merchant onboarding and overall experience on the Paytm platform. The position focuses on handling concerns and complaints from customers and merchants and ensuring timely closure within defined turnaround times. It is based in Noida, Uttar Pradesh, and contributes to maintaining Paytm’s service quality and brand consistency across its communication. The role supports Paytm’s broader mission of bringing more Indians into the mainstream economy through technology-driven financial services.
Skills
Qualifications
About Paytm
paytm.comPaytm is an Indian digital payments and financial services platform that enables fast, secure UPI transfers, mobile recharges, bill and utility payments, and everyday merchant transactions. Beyond its consumer wallet and apps, it provides Paytm Payments Bank, QR and point-of-sale solutions for merchants, plus APIs and tools for businesses. The company also offers a range of financial products including lending, insurance, and investment services, positioning itself as an integrated fintech ecosystem across India.
Recent company news
MSNPaytm shares slip 1.4%, NPCI cuts TPAP fees on RuPay credit cards via UPI; company issues clarification
14 hours ago
TipRanksPaytm sees immaterial impact as NPCI cuts RuPay credit card UPI app fees
1 day ago
MediaNamaNPCI Reduces RuPay Credit Card UPI Fees From April 2026
3 hours ago
MeykaVaishali Parekh Suggests 3 Intraday Stocks to Buy Today: Paytm, Aurobindo Pharma, DCX Systems
2 days ago
The Economic TimesPaytm's ESOP spends relatively low compared to other new-age tech companies: Report
1 week ago
About Paytm
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Paytm.
Salary
$41k – $56k
per year
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