Merchant Expert COE Team Lead I

The Merchant Expert COE Team Lead I leads a team of specialists in a 24/7 contact management center, driving performance, coaching agents, and resolving complex escalations to ensure excellent service for riders, drivers, and earners. This role involves managing team performance metrics, improving support logic and processes, and collaborating with HR and recruiting partners to build a diverse and high-performing team. The position requires resilience, strong leadership, and the ability to thrive in a fast-paced, high-stakes environment.