Manager, Merchant Support

Loop(1 day ago)

RemoteFull TimeSenior$90,000 - $130,000Support/Customer Operations

About this role

The Manager, Merchant Support at Loop is responsible for leading and developing the support organization, focusing on scaling support operations, managing escalations, and collaborating with product and engineering teams. The role emphasizes operational excellence and strategic influence to improve merchant and customer experiences while fostering a high-performance and inclusive team culture.

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Required Skills

Help Desk
CRM
JIRA
Google Workspace
Support Management
Escalation Management
Operational Dashboards
Automation
Data Analysis
Support Strategy

About Loop

loopreturns.com

Loop is a returns management software platform for ecommerce brands. It helps businesses save time and money, retain more revenue, and drive customer loyalty by streamlining the returns experience. Loop positions itself as an end-to-end solution for handling returns and encourages brands to book a demo to learn more.

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