Merchant Services Representative I

TowneBank is seeking a Merchant Services Representative I to serve the Suffolk Market, providing implementation and training support to new and existing merchants while acting as an escalation point for customer service inquiries. The role involves troubleshooting POS systems, resolving complex onboarding and integration issues, and ensuring member satisfaction through detailed technical and administrative support. This position requires strong communication skills, a deep understanding of payment industry technology, and the ability to manage multiple tasks in a fast-paced environment.