Merchant Services Representative I

TowneBank is seeking a Merchant Services Representative I to serve the Suffolk Market, providing implementation and training support to new and existing merchants while acting as an escalation point for customer service inquiries. The role involves troubleshooting POS systems, resolving complex onboarding and integration issues, and ensuring high levels of member satisfaction through empathetic and professional support. This position requires strong technical aptitude, extensive banking experience, and the ability to manage multiple tasks in a fast-paced environment.