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Merchant Strategy & Operations Senior Associate at DoorDash - ApplyBlast

Merchant Strategy & Operations Senior Associate

DoorDash

22 days ago

New York, New York, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Merchant Strategy & Operations Senior Associate at DoorDash leads the support experience for merchants, owning the strategy and execution to serve them effectively once live on the platform. This role focuses on transforming support into a tech-first, scalable, and seamless experience that drives merchant satisfaction, retention, and loyalty. The position involves building strategies to help merchants succeed, utilizing data-driven decision-making, and collaborating cross-functionally to implement key initiatives.

Responsibilities

Lead merchant support experience and strategy execution
Transform support into a tech-first scalable experience
Drive go-to-market execution for new merchant initiatives

Skills

About DoorDash

doordash.com

Headquarters

San Francisco, California, United States

Company Size

10001+ employees

Founded

2013

View Profile

DoorDash is a last‑mile logistics and on‑demand delivery platform that connects consumers with local restaurants, grocers, convenience stores, and other merchants through its marketplace and mobile apps. It operates consumer services (ordering and DashMart), a merchant toolkit for order management and analytics, a subscription service (DashPass), and DoorDash Drive for white‑label or large‑scale delivery. Deliveries are fulfilled by a network of independent drivers (“Dashers”) and optimized with routing and logistics technology across the U.S. and select international markets. The company positions itself as a technology partner for local commerce, helping merchants reach customers via flexible fulfillment and data-driven tools.