Merchant Experience Partner - Bilingual French

DoorDash Mexico(1 year ago)

RemoteFull TimeMedior$34,009.6 - $48,735.2Customer Experience and Support Operations

About this role

The Merchant Experience Partner serves as a dedicated support contact for high-value merchants, acting as a strategic partner to drive merchant success on the DoorDash platform. The role focuses on building long-term relationships, owning a book of business alongside Account Owners, and representing merchant needs to shape support and product improvements. This position supports retention through high-quality, white-glove service and advocacy for the merchant experience.

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Required Skills

Troubleshooting
Phone Support
Web Support
Relationship Building
Account Management
Retention
Outreach
Escalation
Cross-Functional
Problem Solving

+6 more

About DoorDash Mexico

careersatdoordash.com

New Relic is a SaaS observability platform that helps developers and operators monitor, troubleshoot, and optimize applications, infrastructure, and end‑user experience in real time. It provides application performance monitoring (APM), infrastructure and container monitoring, logs, distributed tracing, synthetics/real‑user monitoring, dashboards, alerting, and analytics (NRQL) through a unified UI and APIs. With broad integrations, OpenTelemetry support, and usage‑based telemetry ingestion, New Relic is designed for full‑stack visibility and faster incident response across cloud‑native and legacy environments.