Merchant Success Manager
ShipMonk
About this role
The Merchant Success Manager (bilingual in Spanish) at ShipMonk is responsible for overseeing top-tier merchant accounts and acting as a strategic partner to drive their growth. The role focuses on leveraging logistics and operational expertise, coordinating across internal teams to improve merchant satisfaction and enable expansion. The manager serves as the primary point of contact and champions long-term, collaborative relationships with merchants.
Skills
About ShipMonk
shipmonk.comShipMonk is a third-party logistics (3PL) company that provides order fulfillment, warehousing, inventory management, and shipping services for e-commerce businesses. Its platform integrates with online sales channels and marketplaces to help merchants manage and fulfill customer orders.
Recent company news
The Business JournalsShipMonk headquarters facility sells for $64 million
Dec 19, 2025
NewsdayShipMonk closes Bay Shore warehouse, cuts 67 jobs
Apr 10, 2025
McKinsey & CompanyLogistics Disruptors: ShipMonk’s Jan Bednar on the power of vertical integration
Dec 20, 2022
Summit PartnersShipMonk Acquires Ruby Has Fulfillment to Support DTC Brands and E-commerce Retailers’ Record Growth
Jan 20, 2022
Digital Commerce 360ShipMonk opens two more fulfillment centers for ecommerce
Mar 12, 2025
About ShipMonk
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for ShipMonk.
Salary
$137k – $178k
per year