Merchant Success Manager

ShipMonk(1 month ago)

HybridFull TimeManager$136,788 - $178,386 (estimated)Customer Success

About this role

The Merchant Success Manager (bilingual in Spanish) at ShipMonk is responsible for overseeing top-tier merchant accounts and acting as a strategic partner to drive their growth. The role focuses on leveraging logistics and operational expertise, coordinating across internal teams to improve merchant satisfaction and enable expansion. The manager serves as the primary point of contact and champions long-term, collaborative relationships with merchants.

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Required Skills

Account Management
Client Success
Relationship Building
Merchant Support
Operations
Project Management
Revenue Growth
Communication
Problem Solving
Travel

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About ShipMonk

shipmonk.com

WP Rocket is a premium WordPress performance plugin that speeds up websites through caching and front-end optimizations. It delivers page caching, cache preloading, static file minification/concatenation, lazy-loading of images, database cleanup, and CDN/Cloudflare integration to reduce load times and bandwidth. Designed for ease of use, WP Rocket offers a simple dashboard and one‑click performance toggles so site owners and agencies can get faster, SEO-friendly sites without deep technical work. The product includes regular updates, support, and broad compatibility with popular themes, page builders, and eCommerce plugins like WooCommerce.