Merchant Support Specialist

Klivvr(1 month ago)

Mohandessin, Giza, EgyptOnsiteFull TimeJunior$48,241 - $65,156 (estimated)Customer Support

About this role

The Merchant Support Specialist ensures a smooth and efficient experience for merchant partners throughout their lifecycle on the platform. The role focuses on onboarding, contract handling, promotion setup, and ongoing monitoring of merchant activity. It serves as the main point of contact for merchants, coordinating closely with internal teams to maintain service quality and compliance. The specialist also maintains comprehensive records and reporting on merchant performance and trends.

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Required Skills

Merchant Onboarding
Contract Management
Promotion Management
Account Monitoring
Compliance Monitoring
Cross-Functional Collaboration
Issue Resolution
Record Keeping
Reporting
Customer Communication

+8 more

Qualifications

Bachelor’s Degree in Business
Bachelor’s Degree in Finance
Bachelor’s Degree in Commerce

About Klivvr

klivvr.com

Klivvr is a mobile-first fintech app that acts as a financial companion, helping users manage everyday spending, family budgets, and rewards in one place. It combines banking features with smart transaction tracking, savings and budgeting tools, and a prepaid card offering. Klivvr provides tiered plans and member benefits to tailor functionality and perks to different needs. The product is available on iOS and Android and emphasizes simple, clear money management.