Merchant Operations Manager - Partner Support

PayJoy(1 month ago)

Mexico CityOnsiteFull TimeManager$97,870 - $129,636 (estimated)Operations

About this role

The Merchants Operations Manager at PayJoy leads a high-performance operations team that supports commercial partners in Mexico City. The role focuses on managing merchant-facing operational processes and systems to ensure accurate information, smooth onboarding, and strong partner relationships. It plays a key part in aligning merchant operations with PayJoy’s strategic goals and growth plans in emerging markets. The position operates within a dynamic, high-growth tech environment, contributing to scalable and efficient merchant operations.

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Required Skills

Merchant Operations
Client Relations
Cross-Functional Collaboration
Process Improvement
Operational Strategy
Data Analysis
Administrative Management
Onboarding Management
Stakeholder Management
Information Management

+5 more

Qualifications

Bachelor's Degree in Economics
Bachelor's Degree in Management
Bachelor's Degree in Finance

About PayJoy

payjoy.com

PayJoy is a fintech focused on expanding credit access for underserved consumers in emerging markets — its tagline is “Finance for the next billion.” The company provides phone and small-cash loans with fast approvals, minimal documentation, and a no-late-fees pricing approach, often delivered via partnerships with merchants, carriers and lenders. PayJoy combines alternative data and device-based technology to make financing and Buy-Now-Pay-Later style products available to people who lack traditional credit histories. It operates in multiple countries across Latin America, Africa and Asia.