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Merchant Support Specialist at Polar - ApplyBlast

Merchant Support Specialist

Polar

2 months ago

4.1 on Glassdoor

Remote

Full Time

Medior

1 applicant

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About this role

The Merchant Support Specialist will serve as the primary point of contact for merchants and customers, handling inquiries via email, chat, and Slack, troubleshooting payment and subscription issues, and collaborating with product and engineering teams to resolve problems. The role also involves improving documentation, support processes, and scaling operational efficiency while maintaining a high standard of customer experience.

Responsibilities

Respond to merchant and customer inquiries across email, chat, and Slack
Troubleshoot payment, payout, checkout, and subscription issues
Collaborate with product and engineering to resolve bugs and improve merchant experience

Skills

About Polar

polar.sh

Headquarters

Stockholm, Stockholm, Sweden

Company Size

1-10 employees

Founded

2022

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Polar is a billing platform built for the intelligence era, designed specifically for modern AI and developer-focused software products. It offers a comprehensive financial layer including usage-based billing (tokens, API calls, compute, storage), subscriptions, seats, credits, and merchant of record services that handle worldwide tax and compliance. Polar is tailored for teams building AI products — from token-metered APIs to autonomous agents and GPU workloads — enabling them to turn usage into revenue with minimal integration effort.