Messaging Product Support Analyst (2nd Shift)
Bandwidth(1 month ago)
About this role
The Messaging Product Support Analyst (2nd Shift) is a customer-facing technical role within Bandwidth’s product support organization focused on maintaining the reliability and quality of SMS/MMS messaging services. The position works evening hours, partners with engineering and cross-functional teams, and supports efforts to improve service performance and customer satisfaction.
Required Skills
- SMPP
- MM4
- API
- Message Deliverability
- NNID Provisioning
- Customer Support
- Documentation
- Reporting
- Incident Management
- Collaboration
+7 more
Qualifications
- Bachelor's Degree
About Bandwidth
bandwidth.comBandwidth is an enterprise communications platform that provides programmable voice, messaging, and emergency (911) APIs to integrate calling and messaging into applications and contact centers. As a network operator/carrier, it offers SIP trunking, phone number provisioning, shortcodes and toll‑free services along with compliance, fraud controls, and routing reliability. Bandwidth targets enterprises, software companies, and contact centers that need scalable, compliant telephony and messaging infrastructure to "solve global telecomplexity."
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