Messaging Product Support Analyst (2nd Shift)
Bandwidth
About this role
The Messaging Product Support Analyst (2nd Shift) is a customer-facing technical role within Bandwidth’s product support organization focused on maintaining the reliability and quality of SMS/MMS messaging services. The position works evening hours, partners with engineering and cross-functional teams, and supports efforts to improve service performance and customer satisfaction.
Skills
Qualifications
About Bandwidth
bandwidth.comBandwidth is an enterprise communications platform that provides programmable voice, messaging, and emergency (911) APIs to integrate calling and messaging into applications and contact centers. As a network operator/carrier, it offers SIP trunking, phone number provisioning, shortcodes and toll‑free services along with compliance, fraud controls, and routing reliability. Bandwidth targets enterprises, software companies, and contact centers that need scalable, compliant telephony and messaging infrastructure to "solve global telecomplexity."
Recent company news
GuruFocusInsider Sell: Daryl Raiford Sells 22,807 Shares of Bandwidth Inc (BAND)
6 hours ago
PR NewswireBandwidth Announces Partial Repurchase of 0.50% Convertible Senior Notes Due 2028
1 week ago
Yahoo FinanceBandwidth Says “Voice Is Back” as AI Agents Drive Demand, Margins Expand at Citizens Tech Conference
6 days ago
MarketBeatBandwidth Inc. (NASDAQ:BAND) Receives Average Rating of "Hold" from Analysts
1 week ago
GuruFocusInsider Sell: Daryl Raiford Sells 13,868 Shares of Bandwidth Inc (BAND)
1 day ago
About Bandwidth
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Bandwidth.
Salary
$69k – $93k
per year