Product Owner - Messaging
NATIONAL(1 month ago)
About this role
A Product Owner - Messaging at Capita focuses on the product portfolio for messaging channels (ASM, SMS, chatbot and social messaging) within Capita Experience, supporting clients' digital customer interactions. The role is full-time and home-based with occasional travel to the Darwen office and aligns with the company's broader digital strategy.
Required Skills
- Messaging Channels
- Product Ownership
- Chatbot Tech
- Conversational UX
- Contact Centre
- Data Analysis
- Stakeholder Management
- Team Management
- Communication
- Change Management
About NATIONAL
gov.ukGOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.
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