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Microsoft 365 L2 Escalation Engineer at Jobgether - ApplyBlast

Microsoft 365 L2 Escalation Engineer

Jobgether

30 days ago

Remote

Full Time

Senior

0 applicants

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About this role

This role manages and resolves Microsoft 365 L2 escalations, serving as a triage point to unblock delivery teams and ensure high-quality case resolution. The position involves handling high-priority and executive-level escalations while providing technical coaching and mentoring to L1 and L2 team members. Additionally, the role focuses on creating technical knowledge resources, analyzing escalation trends, and promoting the use of AI-powered support tools to improve processes and deflection.

Responsibilities

Manage and resolve Microsoft 365 L2 escalations
Provide technical coaching to L1 and L2 team members
Analyze escalation trends to identify process improvements

Skills

Qualifications

MS-900

About Jobgether

jobgether.com

Headquarters

Brussels, Belgium

Company Size

11-50 employees

Founded

2020

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Jobgether is a remote job platform and career tool designed specifically for senior professionals with 10+ years of experience. It uses AI-powered matching to surface relevant remote and flexible roles, providing match scores, CV review, LinkedIn optimization, and one-click auto-apply. The platform also offers networking guidance and career coaching to help experienced professionals improve their positioning and land the right opportunities faster.