Mid-level Technical Writer

Netomi

2 months ago

4.6 on Glassdoor

Toronto, Canada

Hybrid

Full Time

Medior

2 applicants

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About this role

The Technical Writer role at Netomi focuses on producing high-quality, customer-facing documentation that enables effective use of the company’s AI-powered enterprise products. The writer works closely with product managers, developers, and quality teams to support frequent product releases with clear, accurate, and user-focused content. The position emphasizes scalability of documentation as the company grows and alignment with established style and audience guidelines. It is based in Toronto, Canada, and supports Netomi’s enterprise customer experience platform.

Skills

About Netomi

netomi.com

Netomi is an enterprise-focused conversational AI company that offers an agentic AI platform for customer experience and automated customer service. Its solution goes beyond simple chatbots to autonomously resolve customer queries across channels, deflect tickets, orchestrate support workflows, and integrate with existing CRM and agent tools. Positioned as an AI-first CX leader in the Relationship Economy, Netomi helps large organizations scale support, improve customer satisfaction, and lower operational costs.