ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Middle Technical Support Specialist at GR8 Tech - ApplyBlast

Middle Technical Support Specialist

GR8 Tech

4 months ago

4.3 on Glassdoor

Remote

Full Time

Junior

2 applicants

View Job Listing

Apply to 100+ jobs

About this role

This role provides first-line technical support for B2B iGaming platforms, ensuring efficient issue resolution and escalation while acting as the primary defense for clients. Responsibilities include reproducing bugs, managing incident tickets with SLA compliance, monitoring product stability, and collaborating with internal technical teams. Candidates must be fluent in English and either Russian or Ukrainian, with readiness to work various shifts.

Responsibilities

Reproduce, analyze, and resolve technical client issues efficiently
Create and manage incident tickets while ensuring SLA compliance
Monitor product stability and notify teams during urgent incidents
Collaborate with internal DevOps, QA, and Product teams to resolve problems
Escalate unresolved or blocked issues following internal procedures

Skills

About GR8 Tech

gr8.tech

Headquarters

Limassol, Limassol District, Cyprus

Company Size

501-1000 employees

Founded

2023

View Profile

GR8 Tech is an iGaming software provider offering end-to-end betting and gambling solutions to launch, grow or upgrade online gaming businesses. They deliver turnkey platforms and modular products — including sportsbook and casino components, back-office and CMS tools, and payment/third‑party integrations — designed for rapid go‑to‑market and scalable operation. The company emphasizes experienced technical and operational support, multilingual/localization capabilities, and flexible deployment models (white‑label or bespoke). Operators choose GR8 Tech for streamlined integration, regulatory readiness, and a comprehensive toolset for running online betting and gaming services.