Mitarbeiter:in im Support
Everfield(2 months ago)
About this role
A Mitarbeiter:in im Support at Matrix POS acts as the primary contact for clients in the gastronomy and hospitality sectors, providing 1st level support for their point-of-sale systems. Responsibilities include troubleshooting technical issues via phone, video calls, or remote sessions, training clients and their teams on system usage, and collaborating closely with 2nd and 3rd level support teams to implement effective solutions. The role requires a background in gastronomy and a strong interest in digital solutions, along with excellent communication skills in German and English.
Required Skills
- Kundenbetreuung
- 1st Level Support
- Störungsbearbeitung
- Technische Unterstützung
- Schulungen
- Teamarbeit
- Kommunikation
- Problemlösung
- Gastronomieerfahrung
- Digitale Lösungen
+2 more
Qualifications
- Abgeschlossene Gastronomie-Ausbildung
- Langjährige Erfahrung in der Hotellerie, Gastronomie oder Catering
- Exzellente Deutschkenntnisse
- Fließende Englischkenntnisse
About Everfield
www.everfield.comEverfield is a growth-focused investor that specializes in acquiring mission-critical software-as-a-service businesses within niche vertical markets. The company aims to partner with these businesses to accelerate their success and foster long-term growth, enhancing operational capabilities and expanding their market presence. With a commitment to maintaining autonomy and providing reliable support, Everfield has established a wide ecosystem of software companies across Europe. Their targeted strategies ensure that acquired businesses can thrive while retaining their identity and legacy in the industry.
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