Mitarbeiter*in Kundenservice Köln (m/w/d)
Octopus Energy Group(5 days ago)
About this role
Join a new customer support team in Cologne that is focused on providing excellent service and building a positive impact in the energy sector. The role involves engaging with customers through various channels, resolving issues, and contributing to the growth of a green mission. It's an opportunity to be part of a dynamic project with development opportunities in a supportive environment.
Required Skills
- Customer Service
- CRM
- Phone Support
- Email Support
- Problem Solving
- Communication
- Organization
- German
- English
- Conflict Resolution
About Octopus Energy Group
octopus.energyOctopus Energy is a UK-based energy supplier focused on delivering cheaper, greener energy and billed as one of the country's most awarded providers. It sells household and business energy alongside products and services for heat pumps, rooftop solar, batteries and electric vehicle charging. Octopus runs a range of smart tariffs that reward shifting or reducing use when the grid is stressed and often advertises prices below the regulated price cap. The company also invests heavily in renewable generation and promotes a technology-driven, customer-focused approach to energy.
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