Customer Care Specialist Köln (m/w/d)
Octopus Energy Group(5 days ago)
About this role
Join our new customer support team in Köln and be part of a project focused on delivering exceptional service in the energy sector. This role involves engaging with customers through various channels and contributing to the development of the customer service experience.
Required Skills
- Customer Service
- CRM Systems
- Telephone Support
- Email Support
- German
- English
- Conflict Resolution
- Problem Solving
- Communication
About Octopus Energy Group
octopus.energyOctopus Energy is a UK-based energy supplier focused on delivering cheaper, greener energy and billed as one of the country's most awarded providers. It sells household and business energy alongside products and services for heat pumps, rooftop solar, batteries and electric vehicle charging. Octopus runs a range of smart tariffs that reward shifting or reducing use when the grid is stressed and often advertises prices below the regulated price cap. The company also invests heavily in renewable generation and promotes a technology-driven, customer-focused approach to energy.
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