Mortgage Lending Contact Center Manager (Remote - Dallas, San Antonio or Phoenix)

Zippy(2 months ago)

RemoteFull TimeManager$90,000 - $100,000Revenue

About this role

The Mortgage Lending Contact Center Manager at Zippy leads a borrower-facing team that drives loan progress from qualification to approval for manufactured home loans. This high-impact leadership role focuses on coaching and motivating the team, managing the borrower pipeline, ensuring compliance, and optimizing contact center operations to enhance borrower engagement and efficiency. The manager collaborates with cross-functional teams to improve processes and drive measurable results in document collection and conversion rates while handling escalated borrower issues.

View Original Listing

Required Skills

Team Leadership
Coaching
Performance Management
Borrower Engagement
Document Collection
Pipeline Management
Inbound/Outbound Operations
Metrics Tracking
Operational Execution
Communication Skills

+10 more

About Zippy

www.zippymh.com

Zippy is a financial services company specializing in manufactured home loans, committed to simplifying the lending process for its customers. With a focus on user-friendly, 100% online lending, Zippy provides access to competitive loan rates and a supportive team of licensed home loan originators, known as Zippy Guides, who assist clients in understanding their loan options. The company prides itself on maximizing customer success by ensuring all loans feature fixed rates without pre-payment penalties, making homeownership more accessible. Zippy operates as part of a family of companies that includes insurance and technology services, aiming to meet diverse customer needs in a streamlined manner.