Mortgage Loan Counselor

Zippy(1 month ago)

RemoteFull TimeJunior$50,688 - $68,149 (estimated)Servicing & Closing

About this role

The Mortgage Loan Counselor at Zippy is responsible for engaging with customers who are past due on their home loan payments to understand their financial situations and collaboratively develop viable solutions. The role requires conducting outbound calls, negotiating payment plans, documenting interactions accurately, and educating customers about timely payments and available resources. Candidates should possess strong communication and negotiation skills, with a preference for bilingual proficiency in Spanish.

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Required Skills

Customer Engagement
Financial Assessment
Negotiation Skills
Documentation Accuracy
Customer Education
Conflict Resolution
Collection Updates
Team Player
Attention to Detail
Growth Mindset

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About Zippy

www.zippymh.com

Zippy is a financial services company specializing in manufactured home loans, committed to simplifying the lending process for its customers. With a focus on user-friendly, 100% online lending, Zippy provides access to competitive loan rates and a supportive team of licensed home loan originators, known as Zippy Guides, who assist clients in understanding their loan options. The company prides itself on maximizing customer success by ensuring all loans feature fixed rates without pre-payment penalties, making homeownership more accessible. Zippy operates as part of a family of companies that includes insurance and technology services, aiming to meet diverse customer needs in a streamlined manner.