MS Operations Manager
NTT DATA,(1 month ago)
About this role
The Manager, Managed Services Operations leads the delivery and continuity of managed IT services across a region or services function, ensuring clients' IT infrastructure and systems remain operational. The role is accountable for meeting contracted service outcomes and aligning managed services with business objectives. The manager collaborates with technical and delivery teams to support client transitions and drive service improvement initiatives.
Required Skills
- Service Delivery
- Incident Management
- Team Management
- Communication
- Budget Management
- Time Management
- Client Centricity
- Change Management
- Continuous Improvement
- Automation
+5 more
Qualifications
- Bachelor's Degree in Information Technology
- ITIL
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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