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MSP Help Desk Tech at ALLO - ApplyBlast

MSP Help Desk Tech

ALLO

4 months ago

3.7 on Glassdoor

Norfolk, NE

Hybrid

Full Time

Executive

0 applicants

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About this role

ALLO is hiring an experienced Help Desk Technician to join the Managed Services team and support a diverse portfolio of business clients in an MSP environment. The role involves providing Tier 2 technical assistance, troubleshooting Windows systems, and managing tickets independently to ensure high client satisfaction. Successful candidates will demonstrate strong analytical skills and the ability to adapt quickly to shifting priorities in a fast-paced setting.

Responsibilities

Provide Tier 2 technical support for business clients
Troubleshoot Windows operating systems and Microsoft 365 issues
Perform basic network troubleshooting and diagnostics
Triage, prioritize, and manage high-volume support tickets
Document resolutions and procedures for knowledge sharing

Skills

Qualifications

Associate or bachelor’s degree in information technology or Computer ScienceCompTIA A+ CertificationCompTIA Network+ CertificationMicrosoft CertificationValid Driver's License

About ALLO

allocommunications.com

Headquarters

Imperial, Nebraska, United States

Company Size

1001-5000 employees

Founded

2003

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