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MSP Help Desk Technician at ALLO - ApplyBlast

MSP Help Desk Technician

ALLO

6 days ago

3.7 on Glassdoor

Kansas City, Missouri, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The MSP Help Desk Technician at ALLO provides Tier 2 technical support for multiple business clients in a Managed Services environment. This role involves troubleshooting Windows operating systems, Microsoft 365, hardware, and network issues while managing tickets independently to ensure client satisfaction. The technician serves as a key contributor to service quality, communicating professionally with clients and documenting resolutions for continuous improvement.

Responsibilities

Provide Tier 2 technical support for multiple business clients
Troubleshoot and resolve issues related to Windows operating systems and Microsoft 365
Perform basic network troubleshooting and manage tickets based on urgency

Skills

Qualifications

Associate degree in information technology, Computer Science, or a related fieldBachelor's degree in information technology, Computer Science, or a related fieldCompTIA A+CompTIA Network+Microsoft certifications

About ALLO

allocommunications.com

Headquarters

Imperial, Nebraska, United States

Company Size

1001-5000 employees

Founded

2003

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Connect to the faster home internet provider in your area. Switch to ALLO's high-speed 100% fiber internet network that you and your whole family can enjoy.