(MSP) Help Desk Technician - Tier 2
Solvere One/HouseCall
About this role
Solvere One is seeking a Tier 2 Help Desk Technician to provide remote support for client issues, diagnose technical problems, and escalate incidents as needed. The role involves interacting with clients, resolving hardware and software issues, and maintaining detailed documentation. This position reports to the Service Delivery Manager and offers benefits and a competitive salary based on experience.
Skills
About Solvere One/HouseCall
solvereone.comSolvereOne is a Northern Virginia–based managed IT services firm that delivers network security, cloud services, data backup, outsourcing, and IT consulting to local businesses. Acting as an outsourced IT department or strategic advisor, they provide proactive monitoring, managed infrastructure, cloud migrations, disaster recovery, and responsive helpdesk support. SolvereOne focuses on tailored solutions for small and mid-sized organizations to reduce downtime, strengthen security posture, and simplify vendor and technology management.
About Solvere One/HouseCall
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$60k – $80k
per year