Named Technical Support Engineer

Roboflow(1 month ago)

HybridFull TimeSenior$183,975 - $244,527 (estimated)GTM

About this role

As a Named Technical Support Engineer at Roboflow, you will serve as the dedicated technical liaison for a single enterprise customer, developing a deep understanding of their computer vision deployment, workflows, and operational intricacies. You will facilitate customer enablement through tailored training sessions and maintain a comprehensive knowledge base, while troubleshooting complex issues across their infrastructure and data pipelines. The role requires collaboration with internal teams and proactive relationship-building with customer stakeholders to ensure satisfaction and drive adoption of Roboflow technologies. Additionally, you will leverage your technical expertise in Linux, networking, and scripting to diagnose and resolve various challenges.

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Required Skills

Technical Support
Customer Relations
Computer Vision
Knowledge Base Maintenance
Issue Diagnosis
Scripting Skills
Linux Fundamentals
Networking
Relationship Building
Process Improvement

+10 more

About Roboflow

roboflow.com

Roboflow is a platform that empowers developers and enterprises to build and deploy computer vision applications efficiently. They provide a comprehensive suite of tools for tasks ranging from image annotation to model training and deployment, allowing users to harness AI technology seamlessly. With a focus on accessibility, Roboflow supports over a million engineers globally, offering solutions suitable for a variety of industries, including automotive, healthcare, and retail. Their offerings emphasize high performance, scalability, and robust infrastructure, making it easier to integrate AI into diverse workflows.