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Navigation Care Coordinator - Virtual at Alight Solutions - ApplyBlast

Navigation Care Coordinator - Virtual

Alight Solutions

4 months ago

3.2 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

This role involves managing customer service inquiries regarding health and welfare benefits, including processing enrollments, resolving issues, and educating clients on plan provisions such as COBRA and retirement options. The position requires strong communication skills, empathy, and the ability to navigate multiple tools in a fast-paced environment to support clients with complex benefit needs.

Responsibilities

Handle inbound and outbound calls to assist with customer needs related to health benefits
Process enrollments and review administrative concerns regarding coverage options
Educate customers on plan provisions, premiums, and out-of-pocket expenses
Investigate identified issues by interacting with health plans and third parties
Schedule and complete appointments for retirement and annual enrollment events

Skills

Qualifications

Associate's Degree in Health Care Benefit Field2 Years Relevant Experience in Health Plan Benefits

About Alight Solutions

alight.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

View Profile

Alight works with the best-known brands to create a benefits advantage -- an opportunity to optimize costs while delivering a world-class benefits experience.