Network Operations Centre 24/7 Shift Lead

NATIONAL(1 month ago)

Newtownabbey, Northern IrelandOnsiteFull TimeManager$60,000 - $60,000Network Operations

About this role

A 24/7 NOC Shift Lead based in Belfast responsible for overseeing shift operations within Capita’s Network Operations Centre. The role focuses on ensuring reliable service delivery across multiple clients, including those supporting national infrastructure, and acting as the primary escalation point during shifts. The position requires strong technical knowledge, leadership of the shift team, and a commitment to customer excellence in a shift-based environment.

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Required Skills

Incident Management
Network Monitoring
SolarWinds
Escalation Management
Root Cause Analysis
Team Leadership
SLA Management
Customer Communication
Supplier Management
ITIL

Qualifications

Security Clearance (SC)
NPPV3 (preferred)
ITIL Service Management

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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