Network Problem Management Quality Assurance Analyst
02 CACI, INC.-FEDERAL(30 days ago)
About this role
A Network Problem Management Quality Assurance Analyst at CACI is responsible for ensuring the quality and effectiveness of problem management activities, conducting audits, and supporting continuous improvement efforts within IT service management processes. The role involves analyzing data, verifying documentation, and collaborating with network teams to maintain high standards.
Required Skills
- ITIL
- Network Technologies
- ITSM Platforms
- Data Analysis
- Quality Assurance
- Auditing
- Problem Management
- ServiceNow
- BMC Remedy
Qualifications
- Bachelor's degree in Computer Science or Information Technology
- 5+ years of experience in network operations or quality assurance
- TS/SCI with Polygraph
- ITIL Certification
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