Network Request Fulfillment Quality Assurance Analyst
02 CACI, INC.-FEDERAL(1 month ago)
About this role
The role involves ensuring the quality and efficiency of network request fulfillment processes within an IT service management framework. The analyst will monitor, analyze, and improve request handling, developing metrics, conducting audits, and collaborating with teams for process enhancements.
Required Skills
- ITIL
- ServiceNow
- Network
- Data Analysis
- Quality Assurance
- Ticketing Systems
- Process Improvement
- Reporting
- Networking
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of work related experience
- TS/SCI with Polygraph
- ITIL 4 certification
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