Network Request Fulfillment Quality Assurance Lead
02 CACI, INC.-FEDERAL(11 days ago)
About this role
The Network Request Fulfillment Quality Assurance Lead is responsible for developing and maintaining quality assurance procedures for network request fulfillment within the IT Service Management framework. The role involves analyzing process metrics, conducting audits, and collaborating with teams to improve service quality, ensuring compliance with industry standards and best practices.
Required Skills
- ITIL
- ServiceNow
- Networking
- Quality Assurance
- ITSM
- Auditing
- Process Improvement
- Data Analysis
- BMC Remedy
- KPI
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- TS/SCI with Polygraph
- ITIL 4 Certification
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