New Partner Experience Team Lead - Italian Speaker

Deliveroo(2 months ago)

HybridFull TimeManager$98,782 - $129,338 (estimated)Deliveroo Cost Center Hierarchy

About this role

The New Partner Experience Team Lead - Italian Speaker at Deliveroo manages a team of Italian-speaking agents focused on onboarding new restaurants and enhancing their order volume. Responsibilities include daily team oversight, coaching, performance management, and refining onboarding processes to ensure restaurant success. The role requires strong management experience and proficiency in Italian and English, with a goal-oriented mindset to meet team targets within the SMB sector.

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Required Skills

Team Management
Coaching
Performance Management
Reporting
Onboarding Processes
Fluent Italian
Fluent English
Account Management
Customer Service
Target-Driven

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About Deliveroo

deliveroo.co.uk

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.