NLP Specialist

Cresta(10 days ago)

HybridFull TimeMedior$107,826 - $144,256 (estimated)Machine Learning / NLP

About this role

The NLP Specialist will design and evaluate natural language solutions across areas such as intent detection, summarization, retrieval, and generative AI. The role partners closely with product, ML, and conversation teams to shape language strategies and improve model-driven customer experiences. The position emphasizes linguistic judgment, applied NLP knowledge, and building customer-facing AI systems.

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Required Skills

Intent Detection
Entity Extraction
Summarization
Prompt Engineering
Retrieval
Model Evaluation
Linguistic Analysis
Regex
Copywriting
Collaboration

About Cresta

cresta.com

Cresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.

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