About this role
A member of Zoom's global Network Operations Center (NOC) responsible for keeping Zoom services operational and monitoring infrastructure and AWS cloud technologies. The role focuses on ensuring uptime of Zoom applications and tools used to analyze internal and external KPI/SLA metrics and supporting smooth operations through monitoring and incident oversight.
Required Skills
- Incident Management
- Monitoring
- Troubleshooting
- Escalation
- ITSM
- Ticketing
- Jira
- Confluence
- AWS
- Cloud
+5 more
About Zoom
zoom.usModernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.
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