NOC Analyst

The Junior Support Analyst role at Scale Computing serves as the initial point of contact for customers using Managed Networking Services, providing timely support, diagnosing technical issues, and ensuring comprehensive documentation. This full-time in-office position in Austin, TX, requires strong communication skills, adaptability to evolving technologies, and a customer-centric approach to maintain satisfaction and operational efficiency. The role involves collaborating with cross-functional teams and escalating complex issues when necessary.