About this role
The role involves ensuring the availability and performance of NICE CXone products, supporting internal teams, troubleshooting network and platform issues, and maintaining communication and documentation related to network activity. The position offers an opportunity to work in a dynamic, global company that values innovation and continuous improvement.
Required Skills
- Network Management
- Troubleshooting
- Packet Analysis
- Monitoring
- Telecommunications
- SIP
- BMC
- SolarWinds
- Windows Server
- Data Networks
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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