NOC Specialist

Amwell(11 days ago)

RemoteFull TimeJunior$40,000 - $48,000Customer Support and Operations

About this role

An Overnight Support Specialist at Amwell is an overnight member of the Customer Support and Operations team who helps ensure continuous, high-quality patient and provider experiences on the company’s telehealth platform. The role operates in a virtual-first environment and supports Amwell’s mission to expand access to convenient, affordable digital healthcare.

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Required Skills

Customer Service
Communication
Time Management
Multitasking
Problem Solving
Attention To Detail
Documentation
Computer Skills
Crisis Management
Escalation

About Amwell

amwell.com

Amwell is a telehealth technology company that provides a secure, HIPAA‑compliant virtual care platform enabling payers, providers, employers and health systems to deliver care remotely. Its platform supports on‑demand and scheduled video visits, behavioral and specialty care, chronic disease management, remote patient monitoring, digital front‑door tools, clinician workflows and analytics. Amwell also offers integration, implementation and operational services to help partners scale telehealth programs across networks and populations. Customers rely on Amwell for enterprise‑grade security, interoperability and a partner‑led approach to expanding access, reducing costs and improving care delivery.